Privacy Policy

Oliver Lines, Arborist
Effective Date: 19/08/2025

1. Who We Are

Oliver Lines (“we”, “us”, “our”) is a UK-based arboriculture professional providing tree consultancy and related arborist services. We act as the data controller under the UK GDPR and the Data Protection Act 2018.

Contact:
Email: hello@oliverlinesarb.com

2. Information We Collect

We may collect and process the following personal information:

• Contact details: name, email address, phone number—provided when you get in touch via form, email, or phone.

• Service-related data: property address, service requirements, project details.

• Website and technical data:

  • IP address, device information, browser type, and browsing behaviour, collected automatically when you use our website.

  • Data collected through cookies and Google Analytics to understand how visitors use the website.

3. How We Use Your Information

Your personal data may be processed for the following purposes:

• To respond to enquiries and arrange arboricultural services.
• To manage our service delivery and provide tailored advice.
• To meet legal or regulatory responsibilities.
• To improve our services, including via analytics .

4. Legal Basis for Processing

We rely on the following lawful bases:

• Contractual necessity — to fulfil service requests.
• Legitimate interests — to operate our business effectively (for example, responding to enquiries and managing client relationships).
• Consent — if you opt in to marketing or newsletter communications.

5. Sharing Your Data

We may share your personal data with:

• Service collaborators or subcontractors, where required to fulfil your service needs.
• Regulatory or legal entities, if compelled by law.
• We do not sell your personal data to third-party marketers.

6. International Transfers

Your data is stored and processed exclusively within the UK or the EEA. We do not transfer your personal information outside these regions.

7. Data Retention

We retain personal data only for as long as necessary:

Enquiry and service data: typically for up to 6 years (to meet tax, legal, and warranty needs)

After which, your data will be securely deleted or anonymised.

8. Security of Your Data

We implement appropriate technical and organisational measures to protect your data, such as secure data storage and limited access protocols—consistent with industry best practices.

9. Your Rights Under UK GDPR

You have several rights, including:

• Right of access — request a copy of your personal data.
• Right to rectification — correct incorrect or incomplete data.
• Right to erasure — have your data deleted, where eligible.
• Right to restrict or object — limit or object to processing, particularly for direct marketing.
• Right to data portability — receive your data in reusable format.
• To exercise your rights, contact us at the email above.

7. Cookies and Analytics

Our website uses cookies to improve functionality and track how visitors use the site. These include:

• Essential cookies – required for the website to function properly.

• Analytics cookies – provided by Google Analytics, helping us understand website traffic and improve content.

When you first visit our website, you will be asked to consent to non-essential cookies. You can manage or withdraw your consent at any time by changing your browser settings or using cookie preference tools.

For more information on how Google uses data, see: https://policies.google.com/technologies/partner-sites

11. Changes to This Policy

We may update this Privacy Policy occasionally—for example, to reflect changes in legislation or service practices. Updates will be reflected with a revised “Effective Date.”

12. Contact & Complaints

If you’d like to discuss this policy or exercise your data rights, please contact hello@oliverlinesarb.com.

If you’re unhappy with our handling of your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk
.